I work part time at a gas station, & yes I realize that fueling stations are highly irksome for many people these days because of the gas prices. It sure does make having summer fun much more expensive, I get that but do you have to be such assholes when you come in to see me?!? This beginning part will entirely be about customer service fails (on both sides of the spectrum).
I work weekends, every weekend unless I specifically ask for one off & actually receive it but that’s besides the point… Point I’m trying to make is that while most people I see are enjoying their weekends I am at work pasting a smile on my face while YOU come in all miserable-like. WTF! Get a grip on yourself, you are not the center of the universe & simply because you are my customer I will not pretend you are.
Common courtesy goes a loooooong way. If someone greets you with a smile & asks how things are going, well the polite response would be, well honestly any one really. Don’t just shove your damned money at me and say $20. Or grunt at me, for the love of dog people, you are not hogs, how do sound so much like one? That goes without saying for the person on the other side of the counter too. For obvious reasons I will not name where I work but most FB people will know anyway 🙂 But there are some MAJOR idiots that work where I do, to the point that I left a very specific note pasted on the counter that it is the customers that pay our bills so start acting like it. There are few of us there that seem to know how to smile at people, it’s not that fucking hard. Or greet someone when they walk through the door or even at the very least when they get to the counter. It’s also a pet peeve of mine when cashiers ask, “Is that it?”, it sounds so damned rude to me, sometimes they even omit the IS, so “That it?”, no eye contact, no smile nothing really that says hey we appreciate your business. Does that clichéd? Yeah maybe so, but since my mom was a single mother most of the time & raised us on a waitress’s wages, customer service meant the difference in what we ate. As a cashier it doesn’t quite work that way, but the value is still ingrained into me. I personally take pride in my own work,, I’ll be totally honest I really couldn’t care less about the company but they are damned lucky to have me & I don’t say that because I am conceited. However, I do my work and a good portion of other people’s as well because I can’t stand for people to think it was me that did such a terrible job. I also am quite good with customers even when, to be honest, I don’t much like people at all. What’s that? You want specifics. Oh you’re so on!!
This past weekend I gave a customer 15 cents change when he was supposed to get 13 cents, because I hate to count pennies. Well turns out his nickel was an American one. No biggie right, well you’d think I gave him one I had just spit on. He turns around, pushes past the customer who is at the counter now and throws it on the counter but doesn’t say anything. So I ask, “Is there something wrong?”. “I don’t want that.” he replies. “Okay?” So he looks at me for a second and then says in a snide voice, “I WANT a Canadian one!” If I had been thinking quickly enough, & wasn’t so incredulous I would have grabbed 3 cents from the penny cup and gave him those since all he entitled to was 13 cents but I was more surprised than anything. It’s a fucking nickel, not $50, get a grip on yourself asshole!
And from the other side. When you pick up the pump nozzle at out stores it gives us the most annoying noise in the world to authorize you to allow your pump to begin. Ideally we should respond quickly enough but that doesn’t always happen, especially if you have King Lazy behind the counter. Now King Lazy is a not very bright new person working at our store, if you think that’s not being very nice then you tell me how you would describe somebody who didn’t know how to use the calculator or what a decimal was used for. Yup, I am in no way kidding. What I can’t understand is how that even happens. He’s younger, somewhere around 20ish, and at that age when you go through school everything is done by calculators and computers not by your very capable brains (as it was when I went to school). So how on Earth does someone not know that ten dollars and twenty-five cents is put into the calculator as 10.25 or for people that don’t bother using calculators, not know how to convert the value in your head. Blow my mind… Anywhoooo, off topic so back I go. SO King Lazy is working ( well he’s there at work that is), and the gas pumps are going off for authorization and he’s got his ass stuck on a stepladder trying ever so hard to reach our screens by stretching. Ever see the Simpson’s NY episode where Homer tries to reach for the pizza place with one foot on his car, well yeah that’s basically the idea here. Obviously it doesn’t work out, so he sighs visibly, gets up, stretches his back first and THEN finally authorizes the pump(s). When these people come in the store he hauls himself back off the step stool and hits just one of the random pumps on the screen, tells the customer the amount only to be told that that was not the right pump. No greeting, no smile, no please or thank you. Not a fucking thing! I can’t stand cashiers like that, mostly because I hold them to my own standards which are high.
I believe in professionalism at work, even at a gas station or WalMart or wherever. There are certain things that should be done and certain things that should not. Going home with one of your customers that you just met is on the DO Not Do list in my opinion. But that line has been crossed several times by one employee where I work. A customer brushing a piece of lint of my chest has been done, I almost hauled off and punched him but somehow restrained. That was a brief stint at a bar for a second job, but I did not enjoy the dynamic of having convenience store customers who were normally on their best behaviour all of a sudden take a different turn, like the above scenario so that DID NOT last very long. I also believe in not judging a book by its cover. I had a biker in this weekend who looked rough I’ll admit it, but that doesn’t mean I treated him any different. Apparently he gets a lot of that though because he told me it was nice to actually have someone treat him with respect and not vermin, and someone who actually smiled at him. He said people often see the leather M.C. jacket and assume he’s part of a gang. Really? People deserve respect no matter who they are unless they have done something to you personally to lose that, who the hell are we to judge anyone for what they like in the first place? I suppose when you grow up in a city with Hells Angels who were always nice when they came in the stores I worked at, you gain a different perspective.
I believe in customer service, it is a job looked down upon by so many people but without the service industry you would be shit out of luck for your goods. I created this a little while ago for some manager’s training I had to do, but it’s entirely relevant to so many other things.
It was meant as a reminder to the cashiers to smile for their customers & a little incentive to smile pretty. If The Rock in a dress doesn’t to it for you, well you are dead inside, lol.
After letting go of someone for their poor customer service, he asked us “Well do you expect me to fake it?” You’re fucking right I do!! If you come to work a miserable dick everyday I have no use for you. Everyone has those days, but you persevere through it & if you just can’t anymore then it’s high time you get out of there.
I would love to hear your own customer service nightmares below, so leave me a comment describing it, I have so many I truly think I might start a new blog about it because I’m already at 1500 words and I haven’t even started in on my second topic yet….
So on to the much anticipated Diablo 3 release. I have mostly been playing a monk & I really enjoy her but have been plagued by lag like many others but thankfully not half as bad as those in Australia or Taiwan have had it. One of my biggest peeves about this game is that it is online play only & I don’t like that aspect. If I am playing solo, I should not have to be online for that to happen, it leaves the game open to the lag issues & if you enter general chat it is FILLED with more gold spammers than WoW or people talking up their skills and everyone else’s lack thereof or trolls, lots and lots of damned trolls. Once I am in general chat I have no idea how to get out of it. I have not been pleased so far with loot drops, the rares I find are not suited for my monk so I am surviving on a lot of blues 😦 I have also tried the demon hunter who thus far I am not loving although I finally got something to hit groups with & that’s cool but it drains my resource quickly. So far the generator spell is weak and takes several hits & I don’t like that but once I’ve worked a bit more with the monk I’ll go back and play a bit more. I’ve also tried the witch doctor but I seriously can’t remember gameplay with her. I am the type of person who likes instant results, it’s why I am a terrible frost mage in WoW, it takes strafing and time, whereas I leveled with fire, bang bang you’re dead now & I love arcane because I’m quite honestly a lazy DPSer and I only have to hit a few buttons to kill things, still before they reach me. That’s the vibe I am getting from the DH, strafing and technique both of which I have no patience for. Probably why I’m a terrible PVPer as well. I still have the Wizard & the Barbarian to try yet, and am pleased to see that mana regen is soooo much quicker than it was in D2. For thos of you playing hard core, man oh man, all the power to you. I do not have the desire to do that because I would be SO pissed if I died & lost everything I had worked for. Okay I’ll be honest not if I died, WHEN I died. I know myself. But I still want to try playing with another person through battlenet, if I’m being forced to play online might as well give it a try with another person I guess. I also plan to give PVP a try, though I am sure it will have disastrous results, I am curious how it will work. Arena like I wonder? We’ll see I guess, but so far general chat has monks & demon hunters as the front liners for being epic PVPers, I don’t think even that will help me, although I can heal myself which is pretty awesome!!
Today’s Blast From The Past is Diablo 2 to go with D3. I played this before the first Diablo and it has been my fave since then, I hope that D3 will take over that spot but Blizz still has some things to fix first in my opinion. I could spend hours playing this game & often did. The necromancer & the assassin were probably my fave characters although I also enjoyed the druid and the paladin immensely. I can no longer play it on my computer because it begins blankign out terrain aspects so I can’t always see incoming mobs, not cool if youplan on staying alive.